Privacy Policy

Keypads Limited (“CASINOSOCIAL.US”, “we”, “us”, “our”) operates the service offering provided via the website located at www.casinosocial.us and any related pages, features, tools, services, or applications made available in connection with that website (together, the “Platform”).

All casinosocial.us products are operated by Keypads Limited, a limited liability company registered in Cyprus, with registration number HE 473368, and a registered address at Griva Digeni 1, RENADA COMPLEX, BLOCK 1, Flat/Office 11, Agios Tychonas, 4532, Limassol, Cyprus.

We take the privacy and security of your Personal Information very seriously. We are committed to complying with applicable data protection laws and to using, storing, and disclosing Personal Information in accordance with this Privacy Policy.

In this Privacy Policy, “Personal Information” means any information about you that can reasonably be used to identify you, or otherwise makes you identifiable.

Any updates or changes to this Privacy Policy will be published on the Platform and take effect when posted. If we update this Privacy Policy in a way that materially impacts your rights or obligations, we may provide notice on the Platform and, where appropriate, request that you re-confirm acceptance. If you do not accept the updated Privacy Policy, you must stop using the Platform.

1. The types of Personal Information we collect

1.1 We may collect the following categories of Personal Information (depending on how you use the Platform):

• Personal Data: name, email address, date of birth, residential address, country/region, state/province (where collected), and other information you submit when you register and manage your account.
• Verification Data: government-issued identification and verification information (for example, documents and checks used to confirm eligibility, age, identity, and/or location, and to prevent fraud).
• Device Data: device identifiers, browser type, operating system, device settings, and other technical information about the device used to access the Platform.
• Usage Data: information about how you use the Platform, such as pages viewed, time spent, navigation patterns, features used, and gameplay/participation events.
• Network Data: IP address and related network information.
• Approximate Location Data: derived from IP address and/or device settings (where enabled/available) to support security, fraud prevention, and eligibility/location controls (including preventing access from excluded jurisdictions).
• Account & Activity Data: account status, preferences you submit, account security signals, customer support history, enforcement actions (e.g., restrictions for suspected prohibited conduct or location restrictions), and other platform integrity signals.
• Support & AMOE Request Data: information you provide when you contact Customer Support, including the content of communications and any identifiers you provide (such as account identifiers and request codes) to process your request. This may include requests submitted to Customer Support for an alternative method of entry (AMOE) where available.
• Purchase & Redemption Data: information you provide when you make a purchase on the Platform (e.g., of virtual gameplay credits) or request a prize redemption, including the names and details associated with your payment or redemption method. We do not intentionally store full payment card numbers where a processor tokenization solution is used.

1.2 We may also collect:

• Anonymous data (information that does not identify you); and
• Aggregated data (information combined across users that does not identify you).

2. How we collect your Personal Information

2.1 We collect Personal Information directly from you when you provide it to us. This usually occurs when you:

• register an account or manage your account profile;
• contact Customer Support (including by email to [email protected]);
• submit a request through Customer Support, including an AMOE request where available;
• participate in promotions, surveys, or campaigns we run;
• use Platform features, including Games and gameplay/participation functions;
• make a purchase on the Platform; and/or
• request a prize redemption (where offered).

2.2 We also collect certain Personal Information automatically when you access and use the Platform (“Automated Data”), such as Device Data, Usage Data, Network Data, and Approximate Location Data.

2.3 We may also obtain Personal Information from trusted third-party sources where permitted by law and consistent with our agreements, for example to help verify identity, prevent fraud, support payment processing, or maintain platform security.

3. How we collect Automated Data (cookies, APIs, pixels)

3.1 Automated Data is collected as you navigate and interact with the Platform. We and our partners may use technologies such as APIs, cookies, SDKs, pixel tags/web beacons, and server logs.

3.2 Cookies. Cookies are small text files placed in your browser to store preferences and enable features. Most browsers accept cookies by default. You can configure your browser settings to reject some or all cookies or to alert you when cookies are being set. If you disable cookies, some Platform functionality may not work properly.

3.3 Pixels/web beacons. These are pieces of code embedded on pages or emails that help us understand engagement (e.g., page views, clicks, whether an email was opened).

4. How we use Personal Information

4.1 We use Personal Information for the following purposes, where permitted by applicable law:

• to operate the Platform and provide services, features, and account functionality to you;
• to register and administer your account, including account authentication and security controls;
• to apply eligibility and location restrictions, including identifying and preventing registration or access from excluded jurisdictions where required;
• to process purchases you request and to facilitate requested prize redemptions (where offered);
• to verify eligibility, age, identity, and/or location where necessary for security, integrity, and compliance;
• to process and respond to Customer Support enquiries and requests (including AMOE requests submitted to Customer Support where available);
• to prevent fraud, abuse, prohibited conduct, and unlawful activity, and to protect the Platform and users;
• to communicate with you about account administration, service notices, and important updates;
• to conduct analytics, reporting, and service improvement (including aggregated and de-identified analytics where appropriate);
• to enforce our Terms of Use and policies and to establish, exercise, or defend legal claims;
• to run promotions and provide benefits/campaigns (where applicable); and
• to send marketing communications where permitted by law and consistent with your preferences (see Section 9).

4.2 If you do not provide certain Personal Information we request, we may be unable to register your account, provide specific features, process a purchase/redemption request, process an AMOE request (where available), or respond to your enquiry.

5. How we share Personal Information

5.1 We may share Personal Information with third parties in the following circumstances:

• Service providers. We work with trusted service providers who help us operate the Platform and provide services (for example hosting, analytics, customer support tooling, identity/verification services, fraud prevention, and payment/redeeming processing). We require such providers to protect Personal Information and use it only for the services they provide to us.
• Legal and compliance. We may disclose information to competent authorities, regulators, courts, or law enforcement where required by law, or where disclosure is necessary to protect our rights or the rights of others, investigate fraud, or respond to lawful requests.
• Professional advisors. We may share information with our legal, accounting, compliance, or insurance advisors where necessary.
• Business transfers. If we undergo a reorganization, merger, acquisition, or sale of assets, Personal Information may be transferred to the successor entity subject to applicable law and appropriate safeguards.

5.2 We do not authorize third parties to use your Personal Information for their own independent marketing purposes unless you have consented (where required by law).

6. Data retention

6.1 We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to:

• provide the Platform and services;
• meet legal, regulatory, accounting, and reporting obligations;
• support security, fraud prevention, integrity investigations, and enforcement of location restrictions; and
• establish, exercise, or defend legal claims.

6.2 When Personal Information is no longer required, we take reasonable steps to delete it or permanently de-identify it, unless we are required to retain it by law or legitimate operational necessity.

7. Security

7.1 We implement reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, misuse, loss, alteration, or disclosure (for example access controls and encryption in transit such as SSL/TLS where appropriate).

7.2 No transmission over the Internet is completely secure. Any transmission of Personal Information is at your own risk, and we cannot guarantee absolute security against events beyond our reasonable control.

7.3 You are responsible for maintaining the confidentiality of your login credentials and for logging out of your account when using shared devices.

8. Third-Party Links

8.1 The Platform may include links to third-party websites, plug-ins, or applications. We do not control those third parties and are not responsible for their privacy practices.

8.2 We encourage you to read the privacy policies of any third-party services you access.

9. Marketing communications and opting out

9.1 Where permitted by law, we may send you marketing communications about products, services, and promotions that may interest you.

9.2 You can opt out of marketing communications at any time by using an unsubscribe link (where available) or by contacting us at [email protected]. We may still send non-marketing messages such as security alerts and important service notices.

10. Analytics and advertising (where applicable)

10.1 We may use analytics tools to understand how the Platform is used and to improve performance and user experience. These tools may use cookies or similar technologies.

10.2 If we engage in interest-based advertising/retargeting, third-party advertising partners may collect information about your visits to the Platform and other websites/apps using cookies and similar technologies. You can control ad preferences via your browser/device settings and applicable opt-out tools provided by third parties.

11. Children

11.1 The Platform is intended for individuals who are at least 18 years old (or the age of majority where higher). We do not knowingly collect Personal Information from minors.

11.2 If you believe a minor has provided Personal Information to us, please contact [email protected] and we will take reasonable steps to address the issue.

12. Your rights and choices

12.1 Depending on your location, you may have rights regarding your Personal Information, such as the right to access, correct, delete, or object to certain processing, and the right to withdraw consent (where processing is based on consent).

12.2 To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

13. International data transfers

13.1 Your Personal Information may be transferred to and processed in countries other than your country of residence. Where required, we apply appropriate safeguards for international transfers consistent with applicable legal requirements.

14. Legal bases for processing (EEA/UK where applicable)

14.1 Where the EU/UK GDPR applies, our processing may be based on one or more lawful bases, including:

• Contract: processing is necessary to provide the Platform and perform our agreement with you;
• Legal obligation: processing is necessary to comply with legal requirements;
• Legitimate interests: for example security, fraud prevention, enforcing location restrictions, and service improvement, except where overridden by your rights;
• Consent: for example certain marketing communications, where you can withdraw consent at any time.

15. Contact

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of Personal Information, contact us at [email protected].

16. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect our practices and legal obligations. The current version will be published on the Platform and takes effect when posted.